PRIVACY POLICY

At Topclass Solar, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa and applicable international data protection standards.

Data Controller

The controller responsible for data processing on this website is:
Topclass Solar
12735 okwakho st palmridge ext 8, Johannesburg, South Africa
Email: [email protected]

Information We Collect

We collect personal data that you voluntarily provide to us when you:

• Request a solar storage quote or consultation
• Subscribe to our newsletter or updates
• Contact our support or sales team
• Download product brochures or technical specs
• Register for installer partnerships or project inquiries

This information typically includes: name, company name, email address, phone number, location, and your communication preferences.

Automatically Collected Data

When you visit our website, we automatically collect certain technical information:

• IP address and general location data
• Browser type and version
• Date and time of access
• Pages visited and time spent on site

How We Use Your Data

We use your information for the following purposes:

• Providing accurate quotes and system recommendations
• Responding to inquiries and technical support requests
• Sending product updates, load shedding tips, and offers (only with your consent)
• Improving our website and user experience
• Fulfilling contractual obligations with customers and installers

Legal Basis (POPIA Compliance)

We process your data based on the following legal grounds under POPIA:

• Consent (you have opted in to communications)
• Contract performance (fulfilling your service requests)
• Legitimate interests (improving our services and website security)
• Legal obligations (compliance with South African laws)

Data Sharing & Disclosure

We only share your personal data with third parties when:

• You have given explicit consent (e.g., sharing your inquiry with partner installers)
• It is necessary for service delivery (e.g., logistics partners for equipment delivery)
• We are legally required to do so by South African authorities

We do not sell your personal data to third parties. Any data transfer outside South Africa is conducted in compliance with POPIA requirements.

Data Security

We implement industry-standard security measures to protect your data against unauthorized access, loss, or destruction. Our security protocols are regularly reviewed to meet South African regulatory requirements and industry best practices.

Your Rights Under POPIA

You have the following rights regarding your personal data:

• Right to access your stored data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to object to processing of your data
• Right to withdraw consent at any time
• Right to lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at: [email protected]

Cookies & Tracking

Our website uses cookies to enhance user experience and enable statistical analysis. By continuing to browse our site, you consent to our use of cookies. You can configure your browser to reject cookies, but some features of our website may not function properly without them.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page.

For any questions regarding data protection or to report a data breach, please contact us at:
Email: [email protected]
Phone: +27 71 897 0768

Last Updated: March 2026